Privacy Policy — The Forest Shop
Last updated: 03-12-2025
Introduction
The Forest Shop ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and purchase our products.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
When you visit our website or make a purchase, we may collect:
Information you provide:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely via Square—we do not store your card details)
Information collected automatically:
- IP address
- Browser type and device information
- Pages visited and time spent on our site
- Referring website
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries
- Improve our website and customer experience
- Comply with legal obligations
We will never sell your personal information to third parties.
Third Parties
We share your information only with trusted third parties who help us operate our business:
| Service | Purpose | Data Shared |
|---|---|---|
| Square | Payment processing | Payment and billing details |
| Australia Post | Order delivery | Name, shipping address, phone number |
| Email provider | Order notifications | Name and email address |
These parties are bound by their own privacy policies and are only permitted to use your data to provide services to us.
Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though some website features may not function properly.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Payment information is encrypted and processed securely through Square—we never see or store your full card details.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications at any time
To exercise these rights, contact us using the details below.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or how we handle your data:
Email: admin@theforestshop.com.au
Phone: (02) 6842 1515