Shipping — The Forest Shop
Last updated: 05-01-2026
Our Shipping Partner
All orders are shipped via Australia Post. We endeavour to dispatch orders as soon as possible after payment is confirmed.
Processing Time
| Order Type | Estimated Processing |
|---|---|
| Seeds, food, skincare, merchandise | 1–5 business days |
Note: Processing times may be longer during peak periods or for pre-order items.
Delivery Timeframes
Once dispatched, delivery times depend on your location and Australia Post services:
| Destination | Estimated Delivery |
|---|---|
| Metro areas | 3–5 business days |
| Regional areas | 5–10 business days |
| Remote areas | 7–14 business days |
These are estimates only. We are not responsible for delays caused by Australia Post or circumstances beyond our control.
Shipping Rates
Shipping is calculated at checkout based on:
- Order weight and dimensions
- Delivery destination
- Shipping method selected
Live Plants
Important: Live plants are perishable and time-sensitive. Please ensure someone is available to receive your order promptly.
- We only ship live plants on days that allow for safe transit (avoiding extreme heat, long weekends, or public holidays).
- We may hold plant orders if weather conditions pose a risk to plant health.
- Please unpack and water plants immediately upon arrival.
We are not responsible for plant condition if delivery is delayed due to incorrect address details or failed delivery attempts.
Order Tracking
Once your order is dispatched, you will receive an email with your Australia Post tracking number. You can track your order at auspost.com.au.
Delivery Issues
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders sent to incorrect addresses provided by the customer.
Failed Delivery
If Australia Post is unable to deliver your order, it may be:
- Left at a safe location
- Held at your local post office for collection
- Returned to us
If an order is returned to us due to an incorrect address or failed collection, you will be responsible for re-shipping costs.
Lost or Damaged Parcels
If your order is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We will work with Australia Post to resolve the issue and arrange a replacement or refund where appropriate.
Where We Ship
We currently ship within Australia only.
Due to biosecurity regulations, we cannot ship live plants or seeds internationally.
How to Contact Us
If you have any questions or need to report an issue with your order, please contact us:
Email: admin@theforestshop.com.au
Phone: (02) 6842 1515